First, don’t panic! If you have ordered more heating oil that your tank can take, you will only be charged for the number of litres delivered. 

If you have paid in advance, we will refund you the difference upon request - just give us a buzz on 01423 770 666 or email us at helpoil@northernenergy.co.uk, or, if you prefer, the money can sit on your account as a credit balance and be deducted from your next order.