We're Feefo Gold Trusted Service Award Winners 2022 We're Feefo Gold Trusted Service Award Winners 2022

Home Heating Oil Supplier

Putting service and value first with 94% of customers rating us 8 or more out of 10.

We're here for you

The on-going conflict in Ukraine, and the devastating events that are unfolding, may be happening thousands of miles away from us in the UK, but are without doubt impacting on all of us.

One thing remains unchanged - at our heart we are a family run business; we care about our communities and understand how important...

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The on-going conflict in Ukraine, and the devastating events that are unfolding, may be happening thousands of miles away from us in the UK, but are without doubt impacting on all of us.

One thing remains unchanged - at our heart we are a family run business; we care about our communities and understand how important what we do is for households as well as businesses across the north. So in these unprecedented times, we're here for our customers, just as we have been for the last 90 years.

Here for you...

As your local independent domestic heating oil supplier, we deliver home heating oil, as well as agricultural and commercial oil. On time, every time and always with a smile.

Litres supplied/year
Years in business
Happy customers

Carbon offset off grid

Like you we care about the environment

We're proud to be the first UK supplier to offer carbon offsetting as part of our service. Available to all Premium Heating Oil customers, we'll help you to be greener by carbon offsetting your heating oil every time we top up your tank

Frequently asked questions

Here are some questions we get asked the most. If you can't find the answer to yours, simply give us a call.

  • Do I need to be at home when my heating oil is delivered?

    In most cases, no, as long as we can get to your tank you don’t need to be at home when we deliver. However, if you need to know when we’re coming, perhaps to unlock your tank or make sure we can access your property, we can let you know the day before we plan to make an oil delivery.

    There’s a choice of ways we can let you know about a forthcoming delivery of heating oil. We can do this by e-mail, send you an SMS text message or even give you a quick call – whichever one suits you best, the choice is yours. All you need to do is let us know so we can contact you in advance.

  • How can I pay for my heating oil

    We offer a choice of different ways to pay. You can choose whichever makes life easiest for you. 

    • By direct debit

    Available to all Premium Package* customers you can either make a one-off payment for each delivery or spread the cost over interest-free monthly instalments. Plus you can enjoy VAT paid deliveries, our automatic refilling service, Premium Heating Oil at no additional cost, and emergency boiler breakdown cover.

    • By Debit Card

    You can pay for your heating oil by debit card over the phone with no extra charge for doing so. Please call our accounts department on 01423 770 170 to make your payment.

    • By Cheque

    We’re happy to receive your payment by cheque. All we ask is that you make sure that you write your Northern Energy account number on the back.

    *Terms and conditions apply

  • How do I check my heating oil level?

    The easiest and most reliable way of checking your oil level is to dip a clean stick in to your tank. To avoid contamination make sure you use one that is used solely for your oil tank. Take the cap off the tank, and put the dipstick right down to the bottom of the tank.  When you take the stick out, the oil will leave a mark, indicating the level of your oil. 

    The least effective and most unreliable ways to check your heating oil level are shining a torch in or tapping the tank. Your may have a watchman, a digital monitor that plugs into an electric socket inside your house – these are not always entirely accurate either but we’d recommend you order when the digit reaches 1 or 2 bars.  Most systems are set to flash at this level which is a visible reminder to reorder.  But don’t panic or turn off your heating as you still have oil left in your tank.

    To be sure though stick with a stick! Just make sure it’s clean and don’t drop it in.

    Whatever method you use, we would always recommend you don’t let your level get too low so as to prevent a delivery stirring up any sediment that may have settled at the bottom of your tank. 


  • Which heating oil do I need?

    There are two type of domestic heating oil to choose from:

    • Kerosene, also known as 28-second burning oil, is primarily used for home heating.
    • Gas oil, also known as 35-second oil or red diesel, is usually used for commercial and agricultural purposes, although a small number of domestic boilers do still run on it.

    Both are safe, clean, and efficient. Kerosene is most commonly used for domestic boilers and it can also be supplied with an additive (Premium Heating Oil). Premium Heating Oil is slightly higher in price but is more economical, better for your boiler as it burns more efficiently, and is more environmentally friendly. Whether you use kerosene or gas oil depends on the system installed in your house, so it’s important to look at the labels on your tank and oil boiler.

    If you’re not sure which type of heating oil you need, then we’re happy to help so you can be sure you’re making the right decision.

  • What is Premium Heating Oil?

    Our Premium Heating oil has been specially developed so that we can offer you the benefits of using only the best quality fuel.  Better and more efficient than standard heating oil, it reduces fuel-related breakdowns and service problems as well as improving boiler efficiency. Here are the benefits:

    • Lowers carbon & sludge build-up 
    • Inhibits deposits forming when heated 
    • Keeps fuel fresher for longer
    • Reduces boiler service problems 
    • Prevents rust inside your boiler 
    • Produces less harmful CO2 gases

    So it’s a win, win – saving money, helping the environment, and better for your boiler too!

  • What heating oil tank will I need?

    Domestic tanks for home heating oil can be supplied in a range of shapes and sizes, in plastic and metal, and normally range from holding around 1,000 to 2,500 litres.  There are basically 3 types of oil tank available, single-skin, double-skin or integrally bunded. The size of tank required will be determined by its location, space available, and the amount of fuel you use.  

     An OFTEC registered engineer will be able to advise you on the most appropriate choice of tank for your individual circumstances and also whether you need a bunded tank.

    • Single-skinned tanks:

    These have one layer of protection against an oil leak and are normally installed in a secondary type of containment system such as reinforced concrete.

    • Double-skinned tanks

    Also known as twin-walled tanks, these have two protective layers that protect against leaks. These also should have a secondary containment system.

    • Integral bunded tanks

    These offer the best protection against leaks as the oil is contained in an inner tank and the outer tank acts as protection, holding 110% of the inner tank’s capacity and fittings.  A bunded tank also offers additional benefits such as protection of the inner tank from the weather and the elements.

    Building regulations now advise that all new heating oil tanks installed are bunded, and we would recommend you use an OFTEC registered engineer to install a new or replacement tank.   Please also remember that underground tanks need to be professionally made for the job and can require planning permission.

Thinking about the future of BioLPG

At Northern Energy, we're always looking to the future and how we can offer our customers more environmetally-friendly options to heat their homes. Well, BioLPG is on it's way!