Emergencies:

Emergencies are rare, but if an emergency does occur, it’s important to know how to respond so you can act quickly and safely. Your personal welfare must always come first – only take any recommended action if it is safe to do so. If in doubt, contact the emergency services.

Gas Emergencies:

If you detect a gas leak or you have completely run out of LPG, please call our out of hours emergency hot line on 07712 773230.

Our office hours are 8-5pm weekdays.

Oil Emergencies:

If you detect an oil leak, or you have completely run out of oil and are a Northern Energy top up customer, please call our out of hours emergency hot line on 07712 773230.

Our office hours are 8-5pm weekdays.

Boiler Breakdown:

For oil and LPG Privilege Plus customers, if your boiler has broken down, please refer to your Breakdown Terms and Conditions which will have contact details for your designated engineer, and contact them directly.

Remember, prevention is better than cure – our annual boiler service package includes important safety checks of your boiler, tank and system and is carried out by a fully qualified GAS SAFE or OFTEC engineer.

 

What our clients are saying

We had an exceptionally busy period at the pub in summer and ran out of gas from a delivery which would normally have lasted much longer. I rang Northern Energy mid-morning when we discovered our situation and they delivered within 20 minutes! We were all very impressed by the speed and helpfulness of the service which got us out of a potentially very difficult situation. Lunch service went on as normal in our pub.
Thank you, Northern Energy!
Mrs R - Publican
Excellent service , easy to order with polite efficient sales staff. Delivery drivers friendly and reliable, very impressed with all round customer service.  Mrs J
Your telephone is answered quickly and in a friendly manner followed up with call/message of delivery date. Mrs B
My husband and I are very pleased with your overall service and have recommended your service to other people round about. We rate you 10. Many thanks Mrs B
Yes I would recommend you, I score 10. The 'PPP' keeps my tank topped up, no VAT to pay. A very good efficient firm with nice friendly delivery men. Thank you Mr W
Been with you now since 2005 would recommend you to anyone Mr W
Always good service from ring (a day before) to say delivery is on it's way to the tank being filled up, thanks guys! Mr T
Last year I recommended you to my neighbour and he is equally happy with your service. Mrs S
I have just recommended your company to a friend who's just moved into a new home and uses oil. I have given you 10 in ratings. Mr M
We find the whole service really easy & efficient Mrs M
We are new customers, but the one delivery we have had came on time. The driver was very friendly and quick with no mess. Very pleased and no need to go elsewhere! Mrs D
I have always been very happy with the service I've recieved from Northern Energy and in fact have got you 2 more customers in the village. The delivery men are always courteous and I think that goes a long way! Northern Energy get a five star rating from me. Mr C
I am pleased with your automatic top-up system. It saves me worrying about running out and presumably saves you money if you can top up a group of neighbouring customers in one delivery - so win-win. Mr D
We have been very impressed with the service received from Northern Energy. The team are always very friendly and always willing to help in any which way they can. If we are cancelling a delivery there are never any questions asked. Recently we had a new oil tank fitted and the oil was delivered within two days of being ordered (we had allowed up to 5 days). Mr K
As a customer I love the all inclusive package of oil and maintenance that you offer. As a second home owner, we never run out of oil like we do ‘at home’ because you keep us ‘topped up’. Mr C

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