Some customers choose to come to Northern Energy. Others, like this long-term homeowner, Judy, inherit our service when they move into a new property. What matters most is what happens next – and in this case, it’s been nearly four years of reliable, responsive, and friendly LPG support.
Judy told us:
‘We never actually switched – Northern Energy were already supplying the property when we bought it. When our initial contract came up for renewal, we had no hesitation in signing up again. The service and pricing made that decision easy’.
From day one, it was the people who made a difference
Whether by phone or email, this customer found our team easy to reach and quick to respond. Questions were answered without fuss, and the online account made it simple to access bills and usage history. Judy said:
‘You can call and speak to a real person – no holding, no jumping through hoops. Emails are always answered, and everything is easy to find.’
One detail that stands out? The delivery drivers
‘They’re smart, friendly, and most of them already know the property’s access requirements from previous visits. Having regular drivers is helpful – it means we don’t have to explain each time. That says a lot about the company’, she said.
That level of consistency in both people and service is what has kept this customer with Northern Energy year after year. Judy told us:
‘It genuinely feels like you’re dealing with a small business that has time for its customers.’