The challenge: finding a more reliable LPG supplier
When one of our customers from Crewe in Cheshire switched to Northern Energy Gas in July 2024, she was simply looking for a more reliable LPG supplier. What she found was peace of mind, friendly and knowledgeable support, clear communications, and service that made all the difference during her first winter with us. She told us:
“Our experience has been entirely positive. Every question we had before switching was answered fully and professionally, and the process went smoothly from start to finish.”
The solution: automatic top-ups for complete peace of mind
From the very first delivery, the difference was clear. With our automatic top-up delivery system, she no longer had to keep a constant eye on tank levels or make urgent calls for refills.
“It’s taken away the worry of running out of LPG in the winter. I no longer have to monitor tank levels, turn the heating down to eke the LPG out, or chase deliveries — it just happens. Switching to Northern Energy certainly brightened up last winter.”
The difference: service from people who care
Beyond the technology, it’s the people that stood out the most.
“Our Regional Account Manager is always helpful, knowledgeable and friendly — and the phone is answered quickly when we call! Even the delivery drivers take real care with where they park and where they pull the pipe, making sure they avoid damage to our property.”
The Northern Energy approach
That care and reliability are at the heart of what we do at Northern Energy Gas. Whether it’s a friendly voice on the phone, a driver taking that extra bit of care, or the reassurance of knowing your LPG tank will never run low – we’re here to make life easier for our customers. And that’s because we really care!
The result: confidence all year round
“Northern Energy are the first LPG supplier we’ve used that really do understand what looking after its customers is all about. Their service is head and shoulders above that of any other LPG supplier we have dealt with”.
We couldn’t ask for kinder words – and we’re so proud that our team’s hard work is helping customers feel confident, cared for, and comfortable all year round.