Nearly a decade of reliable LPG supply
When it comes to choosing an LPG supplier, competitive pricing is important, but for many customers, it’s the service they receive over the years that really makes the difference.
For one such customer living in a village near Penrith in Cumbria, that difference has been clear since switching to Northern Energy in 2017.
Why switch to Northern Energy
Like many homeowners, this customer was looking for a supplier that offered both competitive pricing and a more personal approach to customer service.
She told us:
‘We switched from our original supplier because Northern Energy had a favourable rate at the time and was not one of the big impersonal companies. Contact with customer service was easy and representatives were always polite and helpful.’
From day one, having direct access to a friendly, knowledgeable team gave her confidence that she was dealing with a company that genuinely values its customers.
Reliable supply and service with a personal touch, year after year
One of the biggest concerns for any LPG user is making sure they don’t run low on fuel, especially during the colder months. For this customer, the peace of mind provided by Northern Energy has become one of the biggest benefits of being with the company.
After almost 9 years, she says reliability has never been an issue.
Another area that particularly stands out is the ease of contacting the team when support is needed. She told us:
‘We value the easy route to communicate with a human member of staff. There are not endless recorded messages to listen to and selections to make before you finally speak to someone’.
At Northern Energy, we believe customer service should be friendly, accessible, and focused on helping customers get the support they need quickly and efficiently.
Summing up nearly a decade with Northern Energy
This customer has already recommended Northern Energy to a neighbour due to her positive experience, and which she said was an easy decision to make.
When asked to summarise her experience since 2017 in a single sentence, her answer says it all:
‘NEG – Nothing Easier Gas’
It’s a simple statement, but one that perfectly reflects what we strive to deliver every day. Reliable LPG supply, straightforward service, and the reassurance that our customers are always looked after.