Here’s why Ian still chooses Northern Energy after years of service 👇
The challenge: Frustration with his previous supplier
When he first came to us, Ian was frustrated with his current LPG supplier and ready for a change. He told us:
‘We had been with one of the major suppliers for several years, and my feeling was that they were very difficult to talk to. When they removed account managers, it became almost impossible to get hold of anyone.’
The discovery: finding Northern Energy
That frustration sent him searching online for a better LPG supplier – and that’s when he found Northern Energy.
From day one, the difference was clear. He says:
‘If you need to speak to anyone at Northern Energy, they have always been available’.
And when the unexpected happened – like when his boiler broke down – our team was there, fast:
‘An engineer was on site quickly. The pump was replaced, billing was handled transparently, and everything was resolved smoothly.’
The long-term relationship: why Ian stays with Northern Energy
So, what keeps Ian loyal after all these years?
‘I emphasised at the contract start that I needed a reliable supplier, and since that date, we have had no reason to question the service being provided. We are in very volatile times with respect to gas prices. All I ask is that NE continues to be competitive, and I will have no reason to change provider.’
And finally, his advice to anyone considering switching to Northern Energy:
‘They have served us very well over a number of years now, and if you need a company that you can actually talk to and provide the level of service you need, I would give them a try.’
The takeaway
At Northern Energy, loyalty isn’t built on price alone – it’s built on reliability, responsiveness, and real people at the other end of the phone. Switching to Northern Energy couldn’t be simpler!