Mr Taylor from Southport had been with his previous LPG supplier, a national company, for 27 years. However, in recent years, poor customer service and rising prices left him increasingly frustrated. He explained:
‘I tried every way to get in touch, from phone calls to emails and even letters, with no response. On the rare occasion someone did pick up the phone, they promised to speak with a manager and get back to me. It didn’t happen!’
Fed up with rising prices and no market price reductions, Mr Taylor decided it was time for a change.
Enter Northern Energy Gas
Mr Taylor recalled:
I’d received an email from Jess at Northern Energy earlier in the year. Out of curiosity, and a bit of desperation, I decided to get in touch, and Jess got back to me before I’d even finished breakfast with a prompt, personal reply.
Jess provided a clear, transparent quote and explained how Northern Energy tracks both price rises and falls, exactly what he was looking for.
That quick and honest response convinced him to switch.
A smooth and transparent switch
Mr Taylor said:
‘The process was quick, smooth, and well-communicated from start to finish. Northern Energy kept me in the loop every step of the way with regular updates.
Since making the switch, Mr Taylor has recommended Northern Energy to his neighbour, who initially stayed with their existing supplier but now plans to switch to us too.
Reflecting on his experience, Mr Taylor added:
‘After nearly three decades with a national provider, I’ve finally found a team that actually answers the phone, listens, knows what fair pricing means, and values its customers. I highly recommend Northern Energy.’