The challenge
Some customers come to Northern Energy after years of unsatisfactory service elsewhere. That was the case for this LPG user from Middleton, near Ilkley in West Yorkshire, who had grown tired of dealing with a national supplier that consistently let him down.
He told us:
‘You couldn’t get through to them, and they didn’t turn up, Incompetent in every way’.
After facing repeated issues, from poor customer service to unrelaible deliveries, this customer decided it was time to find a better alternative.
The solution
The search led him to Northern Energy via Google. He said:
‘You’re close by. It just made sense.’
From that point on, the difference was clear. Switching was descibed as smooth, straightforward, and handled with professionalism.
He told us ‘The process was great. The person I spoke to was excellent. I even shared his details with a friend who also contacted you.’
It was a switch that make an immediate impression, and one this customer was happy to recommend to others.
The result
Since switching, he has experienced the kind of LPG service he’d always hoped for: consistent deliveries, responsive support, and a team that’s always on the end of the phone.
As he said ‘Very happy. Please keep up the good work’.