When Sally from Northampton began comparing LPG suppliers, she was looking for a competitive price. What she found was something far more valuable: a supplier that genuinely cares about its customers.
During her search, she came across Northern Energy and requested a quote online. Shortly afterwards she received a call from our Area Sales Manager, Stephen.
‘Stephen explained that Northern Energy is a family-run business and talked me through the way their pricing works. The quote was extremely competitive, and I was impressed from the outset.’
Although Sally was still in contract with her existing supplier for another twelve months, Stephen kept in touch and noted her contract end date for future.
A proactive approach
As her contract neared its end, Sally was surprised her existing supplier hadn’t contacted her about renewing.
At Northern Energy, we believe great customer service starts with being proactive. Stephen reached out at exactly the right time, and helped Sally arrange a new supply agreement quickly and easily.
A smooth and stress-free switch
For Sally, the process of switching LPG supplier was refreshingly straightforward. A few photos of the tank location and access arrangements were all that was required. Our team then guided her through what would happen next and explained how deliveries would be managed.
Deliveries you can rely on
Sally’s underground tank is located in the middle of a field, requiring careful access and delivery planning.
Our delivery driver took the time to assess the location during the first visit and ensure future deliveries would be completed safely and efficiently.
‘Every delivery we have had since has been undertaken in the same meticulous manner.’
Personal service that makes a difference
For Sally and her husband, one of the biggest benefits of switching has been the personal service. As former business owners themselves, they recognise the value of genuine customer relationships.
For them, the switch to Northern Energy wasn’t just about securing a better price. It was about feeling valued.
‘We are very pleased to have made the switch and cannot stress enough how easy it was. We like the fact that we are dealing with a family business that is looking to create a long-term and mutually beneficial relationship with us as customers.’