When one or our customers in Fourstones, Northumberland first chose Northern Energy, it was cost that initially caught his attention. But after meeting with our Area Manager and talking through his requirements, it was our flexible monthly direct debit option and commitment to great service that really made the difference.
A positive experience from the start
Since making the swtich, his experience has been consistently positive. He described his time with us as:
‘Excellent. Good price, reliable service, and when we got low, they made an almost same-day delivery to keep us going.’
Reliability and service that stand out
For him, the most important factors are reliability and service, both of which he says we deliver to a first-class standard. Communication has also stood out with our response to emails, calls and enquiries as ‘fast, efficient, and helpful.’
A customer-first approach that makes the difference
What really sets Northern Energy apart, he told us, is our customer-first approach. He describes our delivery drivers are ‘consistently pleasant and respectful of the property’, while he praises our office staff for being ‘equally friendly and responsive.’
A recommendation without hesitation
As a long-standing customer, he says he would absolutely recommend Northern Energy, adding that there is ‘no reason not to’. Supporting a local supplier, with a depot based in Newcastle, is an added bonus.