When Mr Colledge moved to Stanhope to care for his mother-in-law, managing her LPG supply became one of his new responsibilities. Here’s how Northern Energy’s people, service and regular tank maintenance have helped make it one less thing to worry about.
Taking on a new responsibility
When Mr Colledge’s father-in-law passed away in 2023, he and his family moved to Stanhope to live with his disabled mother-in-law.
Until then, his father-in-law had always looked after the household utility bills, so Mr Colledge took on the responsibility for managing everything from the family’s energy supply to arranging LPG deliveries.
His mother-in-law had already been a Northern Energy customer for several years, having switched from a previous supplier when their prices increased.
‘From changing the details to my mother-in-law, to ordering a delivery of LPG, I have found it so easy to deal with Northern Energy.’
Moving to a rural property brought a few new things to learn, but the LPG supply was refreshingly straightforward. When a small error with the telephone number meant Mr Colledge wasn’t receiving delivery SMS messages, a quick call to Northern Energy solved the problem.
There was one thing that particularly stood out:
‘It is great to get through to a real person instantly when calling and not having to explain your situation to an automated service.’
Real people, straightforward service
For Mr Colledge, dealing with Northern Energy’s customer service team has made managing the LPG supply one less thing to think about.
Whether changing account details or speaking to a particular member of the team, he found the process simple and straightforward. When someone promised to call him back after resolving a query, they did exactly that.
‘Sorting the LPG supply was definitely made easier with the customer service team at Northern Energy.’
The same goes for the delivery drivers. When Mr Colledge has happened to be outside when a delivery arrived, he’s found them professional and happy to answer any questions.
More than just a delivery
Recently, Mr Colledge had another interaction with the Northern Energy team when David, from our delivery team, visited the property to carry out routine maintenance on the LPG tank.
David explained what he was doing and why before getting started, and his friendly approach made a lasting impression.
‘He was very friendly and had a great manner towards me and the work he did.’
What really stood out was the care David took with the tank itself. It was thoroughly hand-cleaned and a new LPG tank safety sticker applied, leaving it looking considerably better than before.
‘The cleaning stood out as I could see how much effort had gone into cleaning the tank.’
Peace of mind comes as standard
For Mr Colledge, knowing the LPG tank is regularly checked and maintained is particularly important.
When you’re responsible for the energy supply at a family member’s home, knowing that everything is being properly looked after provides valuable peace of mind.
David also explained that tank maintenance is just one of the checks carried out by Northern Energy. Our delivery drivers carry out checks when they deliver LPG and report any issues back to the team.
‘That is great peace of mind for my mother-in-law.’
Service that makes life easier
Would Mr Colledge recommend Northern Energy to someone considering switching LPG supplier?
His answer is straightforward.
‘Seriously consider getting your gas from Northern Energy.’
For him, the value comes from knowing the LPG supply is taken care of, deliveries arrive when needed, and there is a team of real people available if he ever needs help.
And his overall verdict?
‘Excellent in every aspect. The Northern Energy team make the whole process a breeze!’