This year, we’re proud to be celebrating our 90th anniversary of supplying local communities and businesses throughout the North of England with oil and LPG. Whilst we strongly believe that much of our success has been down to our continual commitment to providing our customers with unrivalled service and value for money, we couldn’t have achieved this important milestone without the support of our 18,000 customers.
We also recognise the importance of changing with the times and going the extra mile to ensure we continue to offer our customers the very best both now and into the future. And that applies to our Premium Package*! Designed to give our customers convenience, peace of mind and added value, so important to us all in these unprecedented times, it has evolved over time and was previously known as our Privilege Package. The name was changed in 2019 to reflect the premium benefits and superior service we offer.
The evolution of our Premium Package
The package was originally created around the needs of our customers and to take the hassle out of ordering and paying for heating oil deliveries, with an automatic refilling service to ensure customers don’t run out of fuel, easy and convenient direct debit payments so customers can spread the cost of their fuel over interest free payments if required, and emergency boiler breakdown cover.
But the package didn’t stop there and has continued to evolve ever since. As the years went by, additional benefits have been added to enhance the offering and bring it to where it is today. The most recent of these additional benefits reflect our commitment to the environment – an upgrade to our Premium Heating oil at no additional cost and which burns up to 15% more efficiently than standard domestic heating oil, and carbon offsetting to make it easy for our customers to improve their carbon footprint. In fact, we were delighted to be the first UK supplier of home heating oil and LPG to provide carbon offsetting as part of our service at no additional cost to our customers, and as at the beginning of August this year, we’re proud to have offset over 60 million litres of fuel, and planted over 7,300 trees.
So, whats the change to the Premium Package?
One of the ways we give great value to our Premium Package customers is by paying the VAT on their heating oil bills. But with the imminent change of leadership at No 10, and as the Government is currently talking about scrapping fuel tax, we wanted to stay one step ahead. So, we’re evolving our package once again and we’re going to give our customers a 2 pence per litre discount off their bills every time we top them up instead, making every drop count! So on an average delivery of 1,000 litres, this equates to a great saving of £20.
As a family-run business we want to help our customers as much as we possibly can, because now more than ever, every penny matters when it comes to heating oil bills. This change will come into effect from 1st September 2022 and means our Premium Package customers will still get a great saving even if paying the VAT on fuel is stopped by the Government due to rising prices and the current cost of living crisis. After all, our Premium Package has been created to give our customers more. All backed by a level of service that’s second to none.
Benefits of our Premium Package:
To summarise, here are all the great benefits available to our Premium Package customers:
- Emergency boiler breakdown cover, with 2 call-outs within a 12 month period of membership
- Premium Heating oil, cleaner and greener and proven to optimise boiler performance by up to 15%
- Our Automatic refill service
- Easy direct debit payments
- Carbon offsetting to compensate for carbon emissions
- Receive a fantastic 2 pence per litre discount on your heating oil
If you would like to talk to us about the change to our Premium Package, don’t hesitate to give us a call on 01423 770 666 or alternatively you can email us at helpoil@northernenergy.co.uk
*Terms and Conditions apply