Northern Energy Supplies Ltd, (the Company),

Automatic Refilling Service Terms and Conditions:

The following Terms and Conditions apply to all customers on the Automatic Refilling Service operated by Northern Energy Supplies Ltd for the supply of domestic heating oil (the Product): 

  1. By you agreeing to our Automatic Refilling Service, Northern Energy Supplies shall supply you, (the Customer), with
...
Read more

Northern Energy Supplies Ltd, (the Company),

Automatic Refilling Service Terms and Conditions:

The following Terms and Conditions apply to all customers on the Automatic Refilling Service operated by Northern Energy Supplies Ltd for the supply of domestic heating oil (the Product): 

  1. By you agreeing to our Automatic Refilling Service, Northern Energy Supplies shall supply you, (the Customer), with domestic heating oil under our Automatic Refilling Service at regular intervals in line with your individual pattern of usage, to ensure that you do not run out of heating oil. The Automatic Refilling Service will come into effect once your delivery pattern has been established and we will write to advise you accordingly.
  2. As a member of our Automatic Refilling Service, you are free to place an order for fuel with Northern Energy Supplies at any time.
  3. You may, if you wish, receive prior notification of deliveries the day before the delivery is due to be made by a choice of methods to suit your individual requirements, i.e. telephone call, SMS text message or email. This will offer you the opportunity to enquire as to the current price of heating oil, and also make access to your property/tank available if appropriate.
  4. Should you not wish to proceed with the delivery, you must notify Northern Energy Supplies as soon as possible, but no later than 8.30am on the morning that the delivery is due to be made.
  5. The product shall be supplied at a price in line with Northern Energy’s current market rate at the time of the delivery and with regard to the place it is to be delivered to and any other business factors affecting Northern Energy Supplies at that time.
  6. Payment will be made by the agreed method of direct debit, either by monthly interest-free instalments, or alternatively by a variable direct debit which will collect the full amount due on the 10th of the month following the month of delivery.
  7. Following each delivery, a statement will be forwarded, for variable direct debit customers, at the beginning of the month following the month in which the fuel is delivered, or for monthly direct debit customers, a minimum of six-monthly. In addition, on-line access to your account is available, if required.
  8. Title to goods supplied remains the property of Northern Energy Supplies until all sums due to the Company for that Product are paid. Any risk relating to the product is that of Northern Energy Supplies until such time as the Product has been delivered into your tank, at which time the risk passes from Northern Energy Supplies to you.
  9. In the event that Northern Energy Supplies is unable to make a planned delivery of heating oil, whether this is due to an issue arising at your premises or for any other reason, Northern Energy Supplies shall not be held liable for any loss, damage or inconvenience caused to you as a result of failure to deliver the Product.
  10. This agreement shall remain in effect until such time as it is terminated in writing by either party. At the point of termination of the agreement, any outstanding balance for Product previously delivered will become due for payment immediately and emergency boiler breakdown cover will cease.
  11. In the event of any dispute arising in respect of a delivery of the Product or of the quantity supplied, you should raise your concerns with the Sales and Business Development Manager who will investigate the matter and respond within 3 working days. Should you not be happy with the outcome of your dispute, as Northern Energy Supplies is a member of the Federation of Petroleum Suppliers, (FPS), the trade association for the oil distribution industry in the UK, you may refer the matter to the FPS in writing at 6 Royal Court, Tatton Street, Knutsford, Cheshire, WA16 6EN, call them on 01565 631313 or alternatively e-mail them at: office@fpsonline.co.uk

What our clients are saying

We have just had a delivery this morning. The driver is new and I just wanted you to know how efficient he was and very friendly. He told us about your new vehicle which will be able to access hard to reach properties if the weather is bad and the big tankers cannot get access. Mr S
We had an exceptionally busy period at the pub in summer and ran out of gas from a delivery which would normally have lasted much longer. I rang Northern Energy mid-morning when we discovered our situation and they delivered within 20 minutes! We were all very impressed by the speed and helpfulness of the service which got us out of a potentially very difficult situation. Lunch service went on as normal in our pub.
Thank you, Northern Energy!
Mrs R - Publican
Excellent service , easy to order with polite efficient sales staff. Delivery drivers friendly and reliable, very impressed with all round customer service.  Mrs J
Your telephone is answered quickly and in a friendly manner followed up with call/message of delivery date. Mrs B
My husband and I are very pleased with your overall service and have recommended your service to other people round about. We rate you 10. Many thanks Mrs B
Yes I would recommend you, I score 10. The 'PPP' keeps my tank topped up, no VAT to pay. A very good efficient firm with nice friendly delivery men. Thank you Mr W
Been with you now since 2005 would recommend you to anyone Mr W
Always good service from ring (a day before) to say delivery is on it's way to the tank being filled up, thanks guys! Mr T
Last year I recommended you to my neighbour and he is equally happy with your service. Mrs S
I have just recommended your company to a friend who's just moved into a new home and uses oil. I have given you 10 in ratings. Mr M
We find the whole service really easy & efficient Mrs M
We are new customers, but the one delivery we have had came on time. The driver was very friendly and quick with no mess. Very pleased and no need to go elsewhere! Mrs D
I have always been very happy with the service I've recieved from Northern Energy and in fact have got you 2 more customers in the village. The delivery men are always courteous and I think that goes a long way! Northern Energy get a five star rating from me. Mr C
I am pleased with your automatic top-up system. It saves me worrying about running out and presumably saves you money if you can top up a group of neighbouring customers in one delivery - so win-win. Mr D
We have been very impressed with the service received from Northern Energy. The team are always very friendly and always willing to help in any which way they can. If we are cancelling a delivery there are never any questions asked. Recently we had a new oil tank fitted and the oil was delivered within two days of being ordered (we had allowed up to 5 days). Mr K
As a customer I love the all inclusive package of oil and maintenance that you offer. As a second home owner, we never run out of oil like we do ‘at home’ because you keep us ‘topped up’. Mr C

Can’t find what you’re looking for?