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Heating Oil Thefts

Don’t let fuel thefts leave you in the cold

Theft of heating oil and diesel has been a problem for many years, and whilst reported instances of fuel thefts are slowly rising, there are simple steps you can take to increase your tank security and reduce the risk of theft. Oil is not easy for thieves to steal; it’s difficult to handle, difficult to store and difficult to sell on. However, evidence suggests that thieves are watching fuel depots and following their wagons until they find houses to target.

Northern Energy wants to assure all our customers that our drivers have been fully briefed to be cautious, both when on the road and when making deliveries. Any suspicious vehicles will be reported to the police.

The fitting of specialist locking caps or padlocks can deter thieves. However, they have been known to smash valves, drill holes into the tank and even cut the fuel line resulting in oil spills and pollution, not to mention a costly new tank!  Where possible, fitting hardened flexible casings to any vulnerable fuel hoses will make them harder to cut.

Simple steps to take care of your tank and fuel:

  • Make sure your oil tank is hidden from the road – fences, trellising, trees or hedging can be used to disguise the tank, although remember your delivery driver will need to be able to gain access to your tank.
  • Security lighting offers great protection at night – not only can this warn you of an intruder, but also alert neighbours or passing patrols.
  • Consider installing a CCTV system – placing a visible camera on your property with a sign to highlight it may act as a deterrent.
  • If you have a drive with gates, keeping them closed and locked may also discourage a break in. Ensure all gates and fences are kept in good repair.
  • Secure your tank with good quality close shackle padlocks as these offer the most protection from the thieves’ favourite tool – the bolt cropper.
  • Remove and secure any tools or ladders which could be used as an aide to commit crime.
  • Remote electronic oil level gauges are now available which will emit an audible alarm to a unit plugged inside your house.  This will alert you if the fuel level suddenly drops. However, should you be out at the time of the theft, the alarm would be of little use.
  • Consider changing to a bunded tank (if you do not already have one). This is a tank within a tank and is much more complicated to gain access to, although it is still possible for the fuel line from the tank to be severed and the fuel drained out.

And

  • Check your home insurance policy – one in ten insurers do not cover domestic fuel theft!

Don’t panic!

This is not to alarm you, just provide you with a few precautionary hints! Remember fuel thefts are very rare, but if you have any worries or concerns, please contact our team for more information.

What our clients are saying...

  • "Can I say that the engineer who came prior and the last time is so polite, so cheerful, so helpful and I feel safe. He’s marvellous and so professional – I call him Elvis (forgotten his name)!"
    Mrs F, E. Riding of Yorkshire
  • "I would just like to thank the ladies in the office that deal with the orders for oil. Last year and now this I had not realised that I needed oil and ran out. On both occasions they all went the extra mile to ensure that I had oil as soon as possible. I really value such good service and would like to say thank you."
    Mrs W, Blyton
  • "We've just had our kerosene delivery and I just wanted to pass on how lovely our delivery driver was. It's the second time he's been to ours and he seems such a nice guy; happy, polite and kindly with our kids, but also gets on with his job. We hope he delivers again next time! Just thought you should know!"
    Mrs B, Retford
  • "The driver for my area has always been friendly, approachable and obliging. He even clears away the dirt and wildlife from the inlet hole."
    Mrs L, North Somercotes
  • "The delivery of oil was fantastic! I’d like to thank the driver very much for his care and consideration."
    Mr B, Leyburn
  • "One of the engineers you use, Rob, was wonderful. He came out to us quite late in the evening and fixed our boiler. He is always very helpful, kind and excellent – a real credit to your company."
    Mrs F, Goole
  • "Regarding the customer service, there are no improvements necessary as it's always been great."
    Mr E, Pickering
  • "The driver is excellent, he is friendly and competent. The office staff are very good too."
    Mrs R, Ilkley
  • "The new delivery driver appears as friendly, pleasant and professional as the previous driver who we had for many years (Dave from Masham) and who was superb in every aspect."
    Mrs B, Spennithorne
  • "I have been with Northern Energy for a number of years now and delighted to be one of your customers."
    Mrs D, Alvingham
  • "The service engineer, a young man named John, was excellent, he was extremely professional and competent, a credit to your organisation as were all the staff who helped with this problem. Thank you."
    Mr B, Malton
  • "We had a breakdown in gas supply yesterday (Sunday). A delightful gentleman came out quickly and fixed it. Later in the day it went off again. Today, two splendid engineers came and fitted a new regulator. An excellent service, from the ladies on the telephone to the engineers. Please thank them all for us. We're grateful and impressed."
    Mr H, Skipton
  • "Northern Energy is an excellent company to deal with! Keep up the good work."
    Mr & Mrs H, Scunthorpe
  • "Very happy with all aspects of your very good delivery service!"
    Mr & Mrs H, Lincoln
  • "Please keep up the good work, you are a very dependable firm to deal with, thank you."
    Mr & Mrs S, North Kelsey
  • "Very satisfied with the service received during the past 12 months and previously."
    Mrs B, York
  • "I think the text system to my phone is an excellent idea, this with good communication makes for outstanding customer service."
    Mr C, Tadcaster
  • "The service is excellent. We would add our sincere praise over the boiler service, this man is a credit to you. His attitude is the best."
    Mr J, Speeton
  • "Thank you for your fast delivery, keep up the good work!"
    Mr W, Otley
  • "Great team! I have always been more than happy, the service has always been great!
    Well done."
    Mrs R, Ripon
  • "And the same to you and all your staff at Northern Energy for providing an excellent and courteous service throughout the year. Keep up the good work and thank you once again."
    Mr S, Newark
  • "The efforts made by your reception staff were both very polite and successful in difficult circumstances. Our boiler breakdown happened during a holiday and a weekend. Although the allocated engineers were short staffed and couldn't turn out Northern Energy found us an excellent and very efficient engineer who dealt with the problem well with the 48 hours, thank you!"
    Mr W, Bedale
  • "I would just like to express my thanks and appreciation for the speed at which my oil was delivered recently. "
    Mrs M, Selby
  • "Your engineer came round and fixed my mums boiler. It is really difficult living so far away from my mum when these circumstances happen. Once again you have been wonderful and shown true customer service."
    Mrs C, Staffs
  • "I would like to commend and thank the our tanker driver. He is efficient and courteous. Many thanks for your prompt service!"
    Mr T, Harrogate
  • "A very efficient and comprehensive team that recently completed my boiler service. They thoroughly explained what they had done and completed some tasks that had been overlooked by previous engineers."
    Mr K, Kirkby Malzeard
  • "The reason I use Northern Energy is because all the people on the phone are so helpful and efficient "
    Mr D, Morpeth
  • "I would like to thank you and Wendy for such a wonderful service provided to myself. As a new customer to Northern Energy, you have exceeded my expectations, and you are both truly a credit to your organisation."
    Miss M, Market Rasen
  • "Yet again first class customer service from NES as your wagon has just been with our Xmas Top Up when I only rang your office on 2 days ago.

    Many thanks and a very merry Xmas to you and everyone at NES HQ Harrogate.
    "
    Mr G, Northallerton
  • "Very professional boiler service carried out by a very pleasant engineer!"
    Mrs H, Northallerton
  • "A good boiler service, carried out an efficient, pleasant and tidy engineer."
    MR W, Malton
  • "Our boiler service was carried out in a professional manor. The plumber was courteous & friendly, explaining what he was doing and why. "
    Mrs R, Grimsby
  • "I was pleased with the efficient way my boiler service was carried out."
    MR F, Wetherby
  • "Our boiler service was done in accordance with our instructions by very pleasant staff."
    Mr N, Knaresborough
  • "My boiler service was carried out by the same people as before - polite and efficient. There was a concise and clear outcome. "
    MR K, York
  • "Professional & trustworthy boiler service. I did not have to be present. "
    Mrs S, York
  • "Very prompt call out for a boiler issue, fixing the problem straight away!
    Good lad Will!"
    Mr P M R, Burnt Yates
  • "The boiler service was exceptional. 3.5 hours from me calling Northern Energy my boiler was sorted. I'm so pleased that I decided to have an account with N.E. and have my boiler looked after by your Experts. "
    Mr B, Scunthorpe
  • "Friendly and helpful response when reporting my boiler breakdown to Northern Energy. Contact was made from the heating engineer within 2 hours and subsequent good service from him later the same day. "
    Mr M J, Humshaugh
  • "James is the best oil burner engineer we've had since entering your Boiler Breakdown scheme. "
    DR J J, Slingsby
  • "I was very pleased with Northern Energy, organised and efficient, Chris the boiler engineer did his job excellently!"
    Mr P S, Market Rasen
  • "It is good to see even in a large business, customer care does still exist. Well done! When my holiday cottage ran out with elderly guests in it, the two ladies I spoke to on your sales team were in fact extremely obliging!"
    Mrs B, Beningbrough
  • "I would just like to say thank you for your delivery service.
    Tara is always a pleasure to deal with and very helpful.
    On two occasions, once following oil theft and the second more recently when we ran out of fuel, I rang on the Monday morning and received delivery that afternoon.
    The service you give to your customers is excellent and I would not hesitate to recommend you to others.
    Once again from one very happy (warm) customer."
    Mrs C, Borrowby
  • "If you're looking for an LPG supplier, Northern Energy is the supplier you want.
    Their prices are value for money, and their service has been absolutely faultless in all the years we have been with them.
    And they're really nice people too. In fact the only reason we're leaving them is because they don't deliver to Norfolk.
    "
    Mr B, Newcastle
  • "Such a good company to deal with! Everyone always seems so friendly and helpful"
    Mrs B, The Tourism Network, Masham
  • "It is excellent peace of mind, such a helpful and friendly boiler service engineer. I am more than happy. "
    Mr T, Consett
  • "The people that came to do our boiler service were very friendly and efficient. They explained everything and took photos of the parts we couldn't quite see. We were really happy with them. "
    Mr A, York
  • "Chris the boiler engineer is always good at his job and goes out of his way to please!"
    Mr B, Retford
  • "The boiler service engineer was very friendly and professional. Nice and tidy work done."
    Mr D, Raithby by Spilsby
  • "The boiler engineer was most efficient and courteous. "
    Mr L, Barnetby
  • "When our boiler service was done, everything was done quickly and efficiently by the lovely Chris."
    Mrs B, Skegness
  • "As always, our boiler engineer did a good job, never rushed and very thorough!"
    Mr S, Thirsk
  • "The boiler engineer was very good and spent time to ensure boiler was working efficiently. "
    Mr P, Hartwith
  • "The boiler engineer was polite, on time, explained everything, clean and efficient. At our request he replaced our Watchman."
    Mr L, Scunthorpe
  • "We always find the Lincs boiler service man to be polite and helpful, explaining the state of the boiler and heating system. "
    Mr S, Chapel St. Leonards
  • "Very pleased with Northern Energy, organised and efficient. Chris the boiler engineer (as always) doing his job excellently - thank you!"
    Mrs S, Market Rasen
  • "Three and a half hours after calling Northern Energy my boiler was sorted. I didn't even expect it to be the same day. I received a text from the engineer a day after to see if everything was OK.
    I am so pleased that I have an account with Northern Energy and have my boiler looked after by experts. "
    Mr B, Scunthorpe
  • "We were dealt with quickly, our options were clearly explained, a solution found and our boiler was fixed before Christmas. Excellent. "
    Mr W, Driffield
  • "Great boiler engineer, he would have come to the property the evening of the breakdown had I wished!"
    Mr S, Meldon
  • "On behalf of my mum, she has been a customer of yours for a long time and she always sings the praise of your staff from the people that answer the phones, the delivery drivers and the engineers. I would like to say a very big thank you for the excellent customer service your team provide. Especially this week when her boiler broke down and the problem was solved so swiftly. "
    Mrs B, Pontefract
  • "Very prompt and helpful. The engineer got the boiler going straight away and came back a couple of days later to replace parts. It was only an hour and twenty minutes from my call to arrival "
    Mr P, Driffield
  • "I approached Northern Energy for help with my boiler. Without doubt, Dave Jeff and his Oil Force Team are the most efficient, considerate and knowledgeable boiler maintenance team we have ever come across. We would recommend them to anyone. "
    Mr C, Masham
  • "Many thanks for your prompt service. Special thanks to driver Jeff, who is a great advertisement for your company!"
    Mr T, Harrogate
  • "A very, very big thank you for the oil delivery this morning.
    I rang at 8am and explained we were very low on oil and that my wife had a medical condition where she needs to keep warm. Your phone call at around 9 am to say the tanker was on its way caught us by surprise. It arrived 30 minutes later!
    Truly exceptional service.
    "
    Mr W, Donington on Bain